PAFI Program in Improving the Quality of Hospital Pharmacy Services in Ranai

As the most significant health services provider in the Natuna Islands, Ranai Hospital has several hurdles to overcome to provide the best PhARmacy services. Some challenges include a shortage of human assets, availability of medicine, expectations of quality and safe services, etc. As a strategic solution, the PAFI program is the circumstance for these challenges. Check the official website of PAFI in Ranai here at pafiranaikota.org to get more details.

The PAFI program is implemented comprehensively at Ranai Hospital, covering various aspects of pharmaceutical services:

Improving HR Competence

Staff development activities for pharmacists and pharmaceutical technical personnel include continuing education, Continuing Pharmacy Education, continuing medical education, and skills development in pharmacotherapy, safety and risk, patient communication, and pharmaceutical supply chain management.

• I am accomplishing systematic approaches to work with capable mentors and skilled coaches to transfer organizational knowledge and skills.
• We are upgrading educational standards through coursework and professional development programs.

Optimizing Drug Management:

• Automated and decentralized drug management with an information system particular to drugs and stocks.
• Adoption of a warning system to reduce a situation whereby drugs are scarce within the planned time or overstocked at the scheduled time.

We are improving the processes of drug procurement through the use of e-procurement systems and Fleetwood strategic partnerships with distributors.

Clinical Pharmacy Services

• Establish drug counselling services for the outpatient department and in-patient ward.
• The adoption of the structures for monitoring drug therapies for patients with chronic diseases.
• We are expanding the pharmacists’ functions in the healthcare team’s context as а collaboration with doctors and nurses.

Improving Patient Safety

• Police and follow-up of the occurrence report and drug analysis to pinpoint medication mistakes to minimize drug-related mishaps.
• It is enhancing SOP education that permits and ensures efficiency in pharmacy services.
• Implementation of an education program regarding drugs for both patients and their families as to what is a safe and appropriate manner of usage.

PAFI Program

The implementation of the PAFI Program at Ranai Hospital has had a real positive impact:

Increased Patient Satisfaction:

• Patients are more aware and better off of when and what they are being given.
• Reduction in the rate of customer complaints and related grievances concerning services offered in the pharmacy store.

Improved Service Quality:

• A favourable change in case fatality rate health and clinical hazards associated with drugs.
• Optimization of drug therapy measures and patients’ contribution to the treatment process.

Increased Efficiency and Effectiveness:

• Improved drug utilization results in less wastage and fewer costs incurred.
• Enhanced efficiency of working and productivity of the staff engaged in the pharmacy departments.

Special Initiatives

In addition to the main programs mentioned above, PAFI Ranai has also implemented several special initiatives to improve the quality of pharmaceutical services in hospitals, including:

Provision of Drug Information to the Community

PAFI Ranai has continuously educated the people of society regarding the proper and safe use of drugs by conducting counselling seminars and availing mass media-print ads.

Development of Clinical Pharmacy Services

PAFI Ranai seeks to promote the role of hospital clinical pharmacy services where pharmacists are actively engaged in patient care teams, offering recommendations about the patient’s drug therapy plans, observing and reporting patients’ drug side effects and counselling the patient.

Research and Development

Ranai, through PAFI, provides research and development for pharmacy, especially in enhancing the quality of pharmaceutical services in the hospital.

PAFI Rania Role in Dealing with the Pandemic

During the COVID-19 pandemic, PAFI Ranai was involved in the supply of essential drugs and accurate information on drug use, as well as participating in immunization activities. Some activities include PAFI Ranai, who also engages with the hospital’s COVID-19 response team.

Conclusion

The PAFI program at Ranai Hospital is an active association of change in pharmaceutical services. Improvement of human resource competence, optimization of drug management, incorporation of comprehensive clinical pharmacy services, and focus on patients have all played a part in this success.

For the PAFI Program, future development and expansion are essential because of this achievement. More extensive use of information technologies must be made; telehealth pharmacies must be established, and greater cooperation with other health facilities in the Natuna region must be.